FAQ we get here at Cape Tools:

A: If all items are in stock, you have checked and confirmed the quotation, made payment for your order with special reference number, then we will ship when the payment reflects in our account. It will take 1-5 business days to get your order (courier service, weight, size and area dependent). The sooner your payment relfects the sooner we ship. We only ship on business days & do not process on weekends. Paygate orderes are processed first.

Payments via Paygate upon checkout , you enter in your cards details and your order will be processed quicker. EFT into our account (please be sure to use the correct reference) or payment on collection in our store.

Go onto the item on our website & click “Notify me when in stock” when stocks arrive you will get an automated email, alternatively, We can put your item on backorder – be sure to get an estimated order time from us.

We can only ship locally. Take care when using hazardous goods.

• • Overnight 1 business day for main centres only
  • Local courier 1-2 business days
  • Express road freight 2-4 business days
  • Economy Freight 2-6 business days
  • Post Office is not recommended and not insured

Shipping prices are dependent on size , service and area, they can cost anything from R165 for a small main center 2kg flyer bag to R550 for large road freight orders. Regional area’s incur additional costs from R80 over and above the normal courier fee for outlying area’s. Local Western Cape deliveries are from R110 for Southern & Northern Suburbs.

Returns must meet the following requirements:

1. The item must have been purchased less than 7 days ago. Original slip must be provided. 10% handling fee on all REFUNDS.
2. The items must be in new condition with its original box including packing materials, manuals and warranty cards (not filled out). We will not issue refunds on items that are worn, modified or altered in any way.
3. Goods are typically technical in nature and require proper care and use. User error is not a valid reason for returns.
4. Electronic items such as circuit boards, coils, thermostats, watch movements and spares parts,  can only be returned if the original package is unopened in original condition.
5. Authorisation must be obtained from management to process your return , exchange or repair .Please contact us BEFORE sending through your return or exchange. After you have filled in and sent us the ” Goods repair & exchange return form 25 ” , you will receive instructions on how to return your package.
6. The Buyer is responsible for the return shipping and insurance costs. We recommend that the item be carefully packed and insured during shipping. Any items sent back via courier must be accompanied by the ” Goods repair & exchange return form 25 ” .
7. Refunds will only be processed once the above requirements are met , Eft refunds into a customers bank account will require proof of bank account and must match the bank account payment was made from.

                                                                  

 

Still Have Questions? Contact Customer Service   queries@capetools.co.za

YES! But we need to check if we have the correct parts and the ability to repair on our premises.

1. Please contact us BEFORE sending through your repair. After you have filled in and sent us the ” Goods repair & exchange return form 25 ” , you will receive instructions on how to send your package.
2. The Buyer is responsible for the return shipping and insurance costs. We recommend that the item be carefully packed and insured during shipping. Any items sent back via courier must be accompanied by the ” Goods repair & exchange return form 25 ” for easy processing.
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YES! We will quote on shipping costs once we see country and order dimensions.